Support

Have a question, a problem or a suggestion about Backlog? Start with these answers, or write to us.

Frequently asked questions

• Is Backlog available on Mac?
  Yes, on Mac with macOS 26 or later, as well as iPhone and iPad with iOS and iPadOS 26 or later. Your collection syncs through iCloud across all your devices.
• What is Backlog Premium?
  The free plan tracks up to 50 games. Premium adds Metacritic scores, HowLongToBeat game lengths, widgets, an unlimited library, release-date change and new-platform alerts, and customization of Home and the game page. Premium is offered as a monthly or annual subscription, each with a one-month free trial for new subscribers, or as a one-time lifetime purchase. Prices are shown in the app and on the App Store. Family Sharing is included, and one purchase covers iPhone, iPad and Mac.
• How do I manage or cancel my subscription?
  From Settings > Premium > Manage subscriptions, in iOS Settings > your name > Subscriptions, or on Mac in the App Store > your account > Account Settings. The subscription renews automatically unless cancelled at least 24 hours before the end of the current period. Refunds are handled by Apple, at reportaproblem.apple.com.
• I switched devices. How do I get Premium back?
  Sign in with the same App Store account, then tap Settings > Premium > Restore purchases.
• What happens when my Premium access ends?
  No game is deleted or hidden. Premium features are locked again and, above 50 games, you can't add new ones until you are back under that limit.
• How do I add a game to my backlog?
  Search for a game from the Search tab, then add it to your backlog. Game information (cover art, platforms, release dates) comes from IGDB.
• How do notifications work?
  Backlog notifies you on the release day of a followed game. With Premium, it also notifies you when its release date changes and when a new platform is announced, and each alert can be turned off separately. If they don't show up, make sure they are allowed in Settings > Notifications, or in iOS Settings (System Settings on Mac).
• Is my data synced?
  Yes, through iCloud (Apple's private cloud), across all your devices signed in to the same Apple Account. You need to be signed in to iCloud with iCloud Drive turned on. Syncing can take from a few seconds to a few minutes.
• Where do Metacritic scores, game lengths and Steam reviews come from?
  Metacritic scores and game lengths (HowLongToBeat), both part of Premium, are looked up by game name; reviews come from Steam for games that have a Steam page. A recent, lesser-known or unreleased game may have no score, length or reviews: the matching section is then hidden or marked as unavailable.
• How do I import my collection from a CSV file?
  Go to Settings > Data > Import from CSV. The file must contain the game name or its IGDB ID; columns are detected automatically for a file exported from Backlog, otherwise you map them manually. Games already in your backlog are skipped. On the free plan, the import stops once your library reaches 50 games. An internet connection is required.
• How do I export my data?
  From Settings > Data, export your backlog as a CSV file and share it (AirDrop, Messages, save to Files…).
• How do I use the widgets?
  Add the “Coming soon” and “Recent releases” widgets to your Home Screen from the iOS widget gallery. They update from the app's data. On Mac, add them to the desktop or Notification Center. Widgets are part of Premium: on the free plan, they show “For subscribers”.
• How do I delete my data?
  You can remove a game from your backlog. To erase all data, delete the app, then remove its iCloud data in iOS Settings > your name > iCloud > Manage Storage.